60 Minute Promise - FAQ

What exactly is the 60 Minute Promise?
The patient will be greeted upon entering our Emergency Department and the arrival time will be noted. A triage nurse will assess the patient’s condition within minutes. Our goal is that every patient will then be seen by a physician provider within 60 minutes and the time will be documented by our ER staff.

Is a 60 Minute ER Promise necessary?
In many emergency rooms across the country, ER wait times have been increasing. The average wait time to see a doctor in the state of Florida is 222 minutes. We want to assure our patients that we are dedicated to not only offering the best quality care, but providing that care as quickly as possible.

What changes have been made to make the 60 Minute Promise possible?
Our new expanded and redesigned Emergency Department enables us the capacity to treat more patients. In addition, resources have been added processes streamlined and interdepartmental communication has been enhanced.

How can patients maintain the highest quality of care if speed is the priority?
It is not our objective now, nor will it ever be, to rush patients through the Emergency Department. Our process improvements have been focused on enabling our physicians to see a patient and begin their diagnosis and treatment in a more timely manner.

Does the 60 Minute ER Promise affect how patients are prioritized?
While the goal is to see every patient within 60 minutes, patients will continue to be seen in order of medical necessity.

Which hospitals are offering the 60 Minute ER Promise?
The 60 Minute ER Promise is being offered at two Florida Hospital locations in Altamonte and Apopka, based on new process improvement. They are the only Central Florida hospitals offering a 60 Minute ER Promise.

Does this mean I’ll be on my way home in 60 minutes or less?
No. We promise a doctor will see you and begin your evaluation and treatment within 60 minutes. Depending on the nature of your illness or injury, the duration of your visit will vary.

Is the 60 Minute ER Promise in effect at all times?
Yes.